Privacy Policy

Last Updated: [26 August 2024]

Welcome to the privacy policy of Transhome Group Pty Ltd ("we," "our," or "us"). This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [your website URL] (the "Site"), or use our services. Please read this privacy policy carefully. By using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Information: When you register on our Site, place an order, subscribe to our newsletter, or use any of our services, we may collect personally identifiable information, such as your name, email address, phone number, billing address, shipping address, and payment information.
• Non-Personal Information: We may collect non-personal information that does not identify you specifically, including but not limited to your browser type, device type, pages visited on our Site, referring URL, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Site. You can control the use of cookies at the individual browser level.

2. How We Use Your Information

We use the information we collect in the following ways:

• To process your transactions and manage your orders.
• To communicate with you, including sending order confirmations, updates, security alerts, and support messages.
• To improve our Site, products, and services based on the information and feedback we receive from you.
• To personalize your experience on our Site and deliver content and product offerings relevant to your interests.
• To administer a contest, promotion, survey, or other Site features.
• To detect, prevent, and address technical issues and protect against fraudulent or illegal activity.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your personal information with service providers to provide certain services on our behalf, such as payment processing, order fulfillment, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or other sale of some or all of our assets, we may transfer your personal information to the acquiring entity.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Your Choices Regarding Your Information

You have several choices regarding the use of your information:

• Access and Update: You may access and update your personal information by logging into your account on our Site.
• Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or contacting us directly.
• Cookies: If you prefer, you can choose to have your computer warn you each time a cookie is being sent or choose to turn off all cookies via your browser settings.

5. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Websites

Our Site may contain links to third-party websites. We do not control, and are not responsible for, the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children's Privacy

Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy every now and then.

9. Data Deletion

You have the right to request the deletion of your personal data at any time. To initiate a data deletion request, please contact us at [email protected], and we will process your request within [7] business days.

Please note that in some cases, we may be required to retain certain information for legal, compliance, or security reasons.